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General FAQ

Hours of Operations
Monday-Friday, 8am-4pm, Same day shipping cut off is at 2pm CT.

How do I contact someone from Out of Regz?
You can email us through the Contact Us page on our website.

Why should I choose Out of Regz?
Being former military, we know of the challenges and intense lifestyles those who are on the front lines face. They should have a product that can keep up with them. We’ve made a pomade that is strong and resilient, yet nourishing and healthy. Giving them one less thing they need to worry about.

What is the meaning of Out of Regz?
Staying in regulation has been instilled in the minds of military personnel everywhere. Groomed, dressed and abiding by code. Every moment you're in regulation is another moment you wish you were— Out of Regz. We’ll keep you in code, while encouraging you to push the limits.

Discount codes do not work with subscriptions and they can not stack with one another. Click Here for your Military or First Responder discount code.

Shipping & Order Questions

Why is my package taking so long to get to me?
If you are experiencing a shipping delay, first and foremost, we apologize. We work to package and ship your order within 24 hours after you place it. Once we drop it off to the Carrier for shipment, it is unfortunately out of our hands and the carrier is fully responsible for it. We are unable to make changes to you order once the package has been delivered to the Carrier. For any status updates and inquiries on you package, you will need to contact the Carrier directly. They can provide you with information regarding your package. If the Carrier claims your package was lost or stolen, please contact us directly.

When should I receive my purchase?
We do our best to make sure your order goes out within 24 hours, Monday - Friday. Since our products are made in small batches, there could be a production delay of 1-2 days.

Free shipping options are shipped USPS First Class. This is the 4-10 day option.

Do we ship to APO and FPO Addresses?
Yes, we ship to all APO and FPO addresses!

Do we ship anywhere overseas?
We ship to Canada, Japan, the EU, New Zealand, and Australia. 

Can I amend or cancel my order?
Since we make our products by hand in small batches, we package and ship them as quickly as possible. Which means your orders cannot be amended. We can attempt a cancellation if the request is made quickly and in a timely manner. It must be canceled before the order is processed and shipped. Unfortunately, no guarantees.

Account & Subscription Questions

Cannot access your Out of Regz account? It says your email is invalid?
Try to reset your password in order to access your account. If that does not work, create a new account with the same email address you used and your information, purchases, subscriptions and points will sync up. If you are still having issues, send us a message through the chat feature on the website and we will assist.

How do I access my subscription?
In order to access your subscription you need to log into your account.  See instructions above if you have trouble accessing your account.  If you go through the necessary steps and you still cannot find your subscription, please send us a message through the chat feature on our website.  We have recently restructured and your subscription may be under our previous system. We can access it and resolve any issues.

Where is the chat feature on your website?
At the bottom, right corner when you go to our website. A chat bubble will appear.  Click and write out your message and we will get back to you. 

Want to pause recurring orders and subscriptions?
No problem. You manage all of your orders and subscriptions through your Out of Regz account. See above if you cannot access your account.

Military Questions

Do we give military discounts?
Yes! We use GovX to verify your service. Click Here to receive your code.

Hair & Pomade Questions

What is your best selling pomade?
Our best seller is the Operator Pomade with the most popular scent being Bay Rum. 

What are the resistance levels for your pomade?
These resistance levels are in comparison to other pomades that we have tested and only help endure the below conditions

Rain / Humidity / Sweat: We designed our pomades to withstand various conditions such as humidity and sweat. Because these are water-based pomades, they are still water soluble allowing them to be washed out with just water.

Hat Hair: Some of our pomades are resistant to hat hair and in some cases, even helmet hair.

Wind: Most pomades are wind resistant and typically depend on the amount used and how thoroughly the pomade is applied.

See specific Pomades for additional details.

Can Out of Regz Pomades wash out with just water?
Yes, all of our pomades are water based making them water soluble.

How do I get a stronger or lighter hold?
The dryer your hair the stronger the hold and the wetter your hair the lighter of a hold.

How do I get less or more shine?
The dryer your hair the less shine and the wetter your hair the more shine you'll get.

What does the pomade feel/look like?
Each pomade has a slightly different texture, but our current pomades are between a really thick pomade and a thick cream and white in color. As you continue to use your pomade, you might notice that the pomade becomes glossy / shiny, which is normal. 

What is the shelf life for products?
If the product is stored in normal conditions, the shelf life is 9-12 months. Store at room temperature and keep the lid closed when not in use. If it is left in the heat for an extended period of time or if you leave the container open, it could reduce the shelf life.

Are your products cruelty free?
Yes, all of our products are cruelty free. We test them ourselves. 


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